Last updated: September 2026
1. Acceptance of these terms
By creating an account or using FirstBatch, you agree to these Terms of Service. If you don't agree, please don't use the platform.
2. What FirstBatch is
FirstBatch is a platform that lets independent food sellers list scheduled preorder "drops" and lets customers browse, order, and pay for items ahead of a pickup window. FirstBatch is not itself a food business. We don't prepare, handle, or sell food — sellers do, as independent operators, entirely responsible for their own products.
3. Eligibility
You must be 18 or older to create a seller or customer account. Sellers must hold a valid Australian Business Number (ABN) and be legally entitled to operate a food business in their state or territory.
4. Seller obligations
As a seller, you agree that you:
- Are solely responsible for complying with all applicable food safety laws, including registration or notification with your local council and, where required, holding a Food Safety Supervisor certificate
- Hold appropriate insurance (including public liability insurance) for your food business
- Will provide accurate documentation during the application process and keep it current — including renewing food safety and insurance documents before they expire
- Are solely responsible for the quality, safety, accuracy, and legality of the food and information you list
- Will fulfil orders as described, within the drop and pickup windows you set
- Are responsible for your own tax obligations, including GST if applicable
- Understand that FirstBatch reviews submitted documents as part of approving your account, but this review does not constitute certification, guarantee, or verification that your business is fully compliant with all applicable laws — that responsibility remains yours alone
FirstBatch may suspend or terminate a seller account at our discretion, including where required documents expire, are found to be inaccurate, or where we receive credible reports of food safety or conduct issues.
5. Customer obligations
As a customer, you agree to provide accurate order and contact information, collect orders within the specified pickup window, and pay the listed price (plus any applicable fees) at checkout.
6. Fees
FirstBatch charges sellers a platform fee as described in the pricing published on our site at the time of your order or subscription, which may include a monthly subscription fee and/or a per-order percentage fee depending on the tier selected. Fees may change with reasonable notice. Payment processing is handled by Stripe and priced into the total shown to the customer.
7. Payments and payouts
Payments are processed by Stripe. Seller payouts are made via Stripe Connect according to the payout schedule set out on your seller dashboard. FirstBatch is not a bank and does not hold customer funds directly.
8. Cancellations and refunds
If a seller cancels a drop, affected customers will be refunded in full via Stripe. Individual order disputes (e.g. quality issues, missing items) should be raised through the in-platform "Report an issue" feature and are resolved between the customer and seller in the first instance; FirstBatch may assist but is not obligated to arbitrate or guarantee a particular outcome.
9. Prohibited conduct
You must not use FirstBatch to list or sell anything other than legitimate food products by a properly registered food business, misrepresent your identity or business, attempt to circumvent platform fees by taking orders off-platform after connecting through FirstBatch, or engage in fraudulent, abusive, or unlawful conduct.
10. Intellectual property
FirstBatch owns all rights in the platform itself (software, design, branding). Sellers retain ownership of the content they upload (photos, business descriptions, logos) but grant FirstBatch a licence to display that content on the platform for the purpose of operating the service.
11. Disclaimers and limitation of liability
To the maximum extent permitted by law:
- FirstBatch provides the platform "as is" and does not guarantee it will be uninterrupted or error-free
- FirstBatch is not responsible for the quality, safety, or legality of food sold by sellers, or for any loss or harm arising from a transaction between a seller and customer
- Our liability for any claim arising from your use of the platform is limited to the total platform fees paid in connection with the relevant transaction, except where liability cannot be limited by law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted, or modified. Where our liability may be limited under the ACL, it is limited, at our option, to the resupply of the services or the cost of resupply.
12. Indemnity
You agree to indemnify FirstBatch against any claims, losses, or damages arising from your breach of these Terms, your food business's conduct (if you're a seller), or your misuse of the platform, to the extent permitted by law.
13. Suspension and termination
We may suspend or terminate your account for breach of these Terms, expired or invalid compliance documents (for sellers), or at our reasonable discretion with notice where practical. You may close your account at any time by contacting us.
14. Changes to these terms
We may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms. Material changes will be notified via email.
15. Governing law
These Terms are governed by the laws of New South Wales, Australia, and disputes are subject to the non-exclusive jurisdiction of the courts of that state/territory.
16. Contact us
FirstBatch· ABN · support@firstbatch.au